Organisational Crisis and Storytelling
Most audiences love a good story with a twist. But what happens when an organisation enters a crisis and finds itself deeply entangled in knots? Will stakeholders anticipate the fall of a leader and the demise of the organisation, or will they stand in solidarity to protect its reputation and witness an emergence from ashes?
According to management and sociology scholars Stephen Fineman and Yiannis Gabriel, they assert that stories “tell something of the myths that an organisation preserves, along with its heroes and heroines, and deeper-seated conflicts and anxieties” (1996). Especially in the metaphors people use, stories reveal complex relationships and nuanced meanings, as well as feelings, inside organisational life. A leader interested in improving working relationships and managing conflicts will therefore have to learn to decode the embedded meanings in their colleagues’ lived realities – the emotions, memories, and experiences. To manage some of these narratives means to gain better control as a leader.
In this experiential workshop, participants will first understand the psychology of storytelling, identify the different types of narratives, and write stories of personal and corporate leadership. The latter half of the workshop will focus on crisis response strategies and tools to reframe narratives and metaphors to inspire vision, reconcile differences, and mobilise people towards collective action.
This workshop is drawn from research and case studies, which has direct relevance to managers and executive leaders who have influence on direct reports.
Corporate Sector, Leadership & Organisations, Educators, Management & Administration Sector
What can participants expect?
- Compose stories that can be used for different organisational purposes
- Experience the emotional terrain of narratives, roles, metaphors, and frames
- Apply Joseph Campbell’s Hero’s Journey to organisational stories
- Adopt Timothy Coombs’ crisis response strategies from Situational Crisis Communication Theory
- Evaluate and assess responses with the Crisis Intervention Matrix
- Experience collective storytelling of a crisis
At the end of the workshop, participants will:
- Understand the psychology of storytelling
- Write a corporate story and personal story using Joseph Campbell’s Hero’s Journey
- Identify types of crises within an organisational life
- Adopt Timothy Coombs’ crisis response strategies
- Apply the principles of INTERIM to reframe narratives, roles, and metaphors
Photography & Video Recording Rules:
- Unauthorised video and audio recording is not permitted for this event.
- Photography without flash and without disrupting the artists/event is permitted within reason.
- All patrons are required to purchase tickets for admission.
- Admission is subject to proof of tickets purchased.
- Latecomers advisory: All latecomers must wait for suitable cue for seating.
- No refunds, no exchange of tickets.